How does WhatsApp business work? | SoftLoom IT Solutions WhatsApp Business WhatsApp business is a free dawnload app that was built with the small business owner. Create a catalog to showcase your product and services. WhatsApp for business has enabled us to reach our customers quickly and effectively. This is a great example of how technology creates customer centric experiences. It make it easily to communicate with customers. All most it works like WhatsApp Messenger. People can chat through your business account and can place orders very easily. You can activate WhatsApp business account by downloading app. So far small business have been using the regular WhatsApp app to contact their customer or business support. Creating business profile will offer much more credibility to your conversation. To get started simply download the Whatsapp Business from google play store. Sign up using your business phone number. Create your profile by entering your business details under settings.